Terms and conditions

Trading Terms and Conditions of Use

Guarantee of Satisfaction

Professional Rescue TM, Prorescue TM,  Prorescuekitshop TM and Rescue Boats Europe TM are brand names owned by Lane Jefferies & Associates Ltd and these Terms of Use apply to all these brand names. At Prorescuekitshop we make every effort to ensure the goods you order are suitable for the purpose intended and are free from any defects. Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. Certain items may be excluded from warranty such as seals, used or demonstrator goods and boats and engines and sale or end of line items. Wear and tear, accidental or intentional damage or any inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Payment Methods

We accept the following cards on-line or by phone or for larger items we will Invoice approved customers upon request or arrangements

Visa or MasterCard.

By credit or debit card (your details are securely encrypted before being transmitted)

By sending credit card details separately by phone

By requesting an Invoice & sending payment via bank transfer to clear before delivery

For approved organisations we may be able to set up an account and Invoice you.

Details of Delivery & Charges

Delivery charges will vary according to the item and generally its size or complexity to transport and country of destination we reserve the right to change these at any time. We will tell you what the delivery charges are at the time of order.

Copyright Protection

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Prorescue Ltd, its affiliates or its content suppliers and is protected by United Kingdom and International Copyright and Database right laws.

The compilation of all content on this website is the exclusive property of Prorescue Ltd and its affiliates and suppliers and is protected by United Kingdom and International Copyright and Database right laws. All software rights used on this website is the property of Prorescue Ltd, our affiliates or the rights of our software suppliers and is protected by United Kingdom and International Copyright rights laws. You may not extract in any way and or re-use any parts or whole of the contents of the website without Prorescue Ltd express written permission. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools or to at any time extract for re-use of any or substantial parts of this website, without Prorescue Ltd express written permission.

You may not create recreate and or publish your own database that features any part or parts of this website without Prorescue Ltd express written permission.

Website Accuracy and Information

This website is kept as accurate as reasonably possible and as up to date as possible with regards to course syllabus, descriptions, specification(s), colours, materials and prices where shown. We deal in and with many products from many manufacturers and changes can and do occur with little or no notice. We cannot and will not be held responsible for changes to products supplied in respect of any of the above factors shown on our website or in our printed brochure. We will endeavour to ensure when products are ordered any changes to the product will be indicated to you the customer.

Availability of Courses and Product(s)

Courses and the number of delegates will be limited to those who have booked prior attendance. Some courses may be postponed due to circumstances outside our control, such as pertaining during the Covid-19 emergency. Some products due to circumstances outside our control, may at certain times experience delays in supply due to the emergency, specialist nature or unexpected high demands. We will intend to keep you informed of the status of any incomplete orders or delivery difficulties. If products are not likely to be available within a reasonable timescale you will be offered the option of a suitable alternative as close as possible in specification and price or to your original order. You will have, of course, the option to cancel your order and obtain a refund if applicable. For special order items for example which have required fiscal commitment to produce we may be unable to refund any deposit. Certain items seen on our website may be limited in availability. We reserve the right to cancel any order made with us in such cases if for whatever reason we are unable to supply the product no longer and refund any monies paid.

Special offer and or Sale items and or Demonstrators

Special offer and or Sale items end of line and clearance offers and Demonstrators are available on a first come first served basis. Publicising or marketing of any product on offer on our websites does not guarantee availability and we reserve the right to cancel any orders in such cases if the product has sold out or is not available for any reason and refund any monies paid.

Disclaimer

Prorescue Ltd, its employees, product manufacturers, suppliers and sub-contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customers responsibility to ensure they have carried out suitable and diligent risk assessments prior to and during use of such products, have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in using such kit or the application of the information imparted during courses. All customers have to make sure they are familiar with all the relevant safety legislation, safety practices and safety procedures for your equipment and for the location in which you are using it. And to use the kit and information in accordance with the relevant risk assessment(s).

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